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FAQs

Express track and trace courier services are provided for all orders within and outside Australia. Delivery times, both International and within Australia, are between 1-5 working days.

We accept Paypal, Visa, Mastercard, bank transfer or school order number. If you have concerns or queries regarding the shopping card, you can email us directly.

Select a free book of your choice on any order over $200.

Ordering online is the fastest way to receive your order. Alternatively, fax your order to (08) 9240 1513 (within Australia) or +61 8 9240 1513 (outside Australia) or mail it to PO Box 332, Greenwood, Perth WA 6024.

All prices stated include a 10% GST (Goods and Services Tax) which is applicable to sales in Australia. The price to customers outside Australia will be 10/11th (about a 9.1% reduction) of the stated price, as GST is not applicable to overseas sales. The prices are adjusted at the checkout. If your order is over $150 we will contact you with a postage price.

R.I.C. Publications provides its customers with the ability to view a sample of every product live online before ordering. Accordingly, R.I.C. will not accept returns unless damage has occurred in transit.

 

R.I.C. Publications does not offer returns or refunds on digital or ebook products. 

To purchase an ebook, you must first add the ebook to your cart. Once in the checkout process you will need to create an account or log in to an existing account and accept the our copyright disclaimer. An ebook has to be paid in full at time of purchase, and we do not cater for invoice options with ebook purchases. 

Once payment is processed, your ebook is instantly available to download from your account. The ebook file must be downloaded to a Desktop and the download will be a .zip file.

Once unzipped, the final format of your ebook will be a .pdf file.

R.I.C. does not offer refunds or returns on ebooks / digital products. Once the order has been placed no adjustments will be made.

Our ebooks are not transferable, nor can it be on-sold or uploaded to an intranet site. For full copyright details, please see the Copyright Notice outlined in the ebook or refer to the Copyright Agency Limited www.copyright.com.au

 

In the checkout, on the shipping or billing tab click on 'Do you have a Promo Code?' and enter it to apply it to your order. This section is under the order total. All cart prices are final, if you have any issues applying a code please email us to mail@ricpublications.com.au. Once an order has been processed we can not make adjustments for promotional codes, discounts or sales. 

 

Please note promo codes are not valid on sale items unless specified otherwise.