We use cookies to improve your experience on this website. Read More Allow Cookies

Cookie Policy

Like most websites, we use some cookies.

Cookies are small text files stored on your computer by your browser. They’re used for many things, such as remembering whether you’ve visited the site before, so that you remain logged in – or to help us work out how many visitors we get on the site over a given period of time. These cookies contain information about the use of your computer but they don’t include personal information about you .

Your consent to Cookies

By using this Site, you agree that we can store and access the above cookies on your device.

Your browser may allow you to set how it handles cookies, such as declining all cookies or prompting you on whether to accept each cookie. But please note that some parts of the Site may not work as intended or may not work at all without cookies.

What Cookies do we use

  • Session Cookies As you travel around our site, there are times when we need to remember technical information about you as you go from page to page. We use this technical information in many ways to improve your user experience. This cookie contains no personally identifiable information and only stays in place until you end your session (  usually when you leave our site. )
  • We use web analytics services to recognise your browser or device and, for example, to identify whether you have visited specific services we offer previously.  This information is anonymous and only used for statistical purposes. It allows us to track information, such as how many individual users we have and how often they visit our website
  • Persistent or Login Session Cookie When you log into a restricted area, we may set a cookie on your PC, to remember your login details. This can be used for your convenience so that on subsequent visits, you aren’t required to provide the entire log-in information again. This cookie will remain on your computer indefinitely, even after you leave our site.

Cookie Name

Purpose of Cookie

UserCountryCode To identify country from which the website is being accessed from
COOKIEHEADERDISMISSED To control whether or not a cookie notice is to be shown
CFID / CFToken User session management (user account access, shopping cart, wishlist)
TawkConnectionTime This cookie is used to determine the connection duration of tawk sessions.
TawkCookie Main Tawk.to cookie.
Tawk_<id> This cookie is used to determine the connection duration of Tawk sessions and to determine a unique session.
__tawkuuid Tawk.to cookie used to distinguish users.
__utma This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie lasts for 2 years by default and distinguishes between users and sessions. It it used to calculate new and returning visitor statistics. The cookie is updated every time data is sent to Google Analytics. 
__utmb This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie determines new sessions and visits and expires after 30 minutes. The cookie is updated every time data is sent to Google Analytics. Any activity by a user within the 30 minute life span will count as a single visit, even if the user leaves and then returns to the site. A return after 30 minutes will count as a new visit, but a returning visitor.
__utmc This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. It is not used in most sites but is set to enable interoperability with the older version of Google Analytics code known as Urchin. In this older versions this was used in combination with the __utmb cookie to identify new sessions/visits for returning visitors. When used by Google Analytics this is always a Session cookie which is destroyed when the user closes their browser. 
__utmv This is an optional addtional cookie set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie is used when site owners create custom visitor-level variables for customising what can be measured. The cookie is updated every time data is sent to Google Analytics. It has a default lifespan of two years, although this can be customised by site owners.
__utmz This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance. This cookie identifies the source of traffic to the site - so Google Analytics can tell site owners where visitors came from when arriving on the site. The cookie has a life span of 6 months and is updated every time data is sent to Google Analytics.

 

Controlling your cookies

We do not use cookies to collect personally identifiable information about you although, we may combine information from your registration with the data we get from the web analytics services we use and their cookies to analyse how you and other people use our Online Services.

Managing cookies in your browser

Most current browsers allow you:

  • Block third party cookies.
  • Block cookies from particular sites.
  • See what cookies you’ve got and delete them on an individual basis.
  • Block all cookies from being set.
  • Delete all cookies when you close your browser.

You should be aware that you will lose any preferences if you delete cookies, which includes where you have opted out from cookies ( as this requires an opt-out cookie to be set ! ) . In additional if you block cookies completely many websites will not work properly and some functionality on these websites will not work at all. We do not recommend turning cookies off when using our Online Services for these reasons.

Find out more about how to manage your cookies for each of the browsers below:

  • Google Chrome http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
  • Firefox http://support.mozilla.org/en-US/kb/Cookies
  • Internet Explorer http://support.microsoft.com/kb/196955
  • Opera http://www.opera.com/browser/tutorials/security/privacy/
  • Safari http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html
  • Safari iOS http://support.apple.com/kb/HT1677
  • Android http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022
  • Blackberry http://docs.blackberry.com/en/smartphone_users/deliverables/32004/Turn_off_cookies_in_the_browser_60_1072866_11.jsp
  • Windows Phone http://www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx

Managing analytics cookies

Along with logfiles, we use Google Analytics to analyise what people view on our website. Google Analytics isn’t personal information – it doesn’t know who you are.

For more information about Google Analytics’ privacy policy and opt out of Google Analytics completely by using the Google Analytics Opt-out Browser Add-on  (https://tools.google.com/dlpage/gaoptout )  You should be also able to use your browser in “private” or “incognito” mode, to look like a brand new user every time you browse the web.

Third-party service cookies

Social sharing, video and other services we offer are run by other companies. If you are already logged in to these companies services when you visit our site they may place cookies on your computer .

Below is a list of places where you can find out more about specific services that we may use and their use of cookies:

  • Facebook’s data use policy: http://www.facebook.com/about/privacy/your-info-on-other
  • Twitter’s privacy policy: https://twitter.com/privacy
  • YouTube video player cookie policy : http://www.google.com/intl/en/policies/privacy/faq/#toc-cookies(Google’s standard terms).

Other

  • AddThis (the service that runs some of our social sharing buttons) : http://www.addthis.com/privacy#.T6j–usS0bw
  • Tynt (adds a URL when you copy and paste) opt-out page: http://www.tynt.com/tynt-users-opt-out#axzz1uwhK3VWx
  • Brighcove video player’s cookie policy: http://support.brightcove.com/en/docs/video-cloud-player-cookies
  • Storify’s (a service that is sometimes used to embed a series of tweets) terms of service:http://storify.com/tos